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Yola Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 2 reviews)

Category: Online Website Building Tools (AKA Online Website Design & Creation Tools)
Website: http://www.yola.com

Editor's Review Costs & Features Videos User Reviews
Average User Rating:
(2.0 Stars) based on 2 reviews

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Average User Star Ratings:

Editing Tools:
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Users' Overall Ratings Distribution:

5 Stars
0 Reviews
4 Stars
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3 Stars
1 Review
2 Stars
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1 Star
1 Review

Only 0% of Users Recommend it

PAGE 1: Displaying Reviews 1 - 2 of 2
Bad. Just bad.
07 September 2013
Reviewer: Gkh321 from Texas, USA

94 of 182 people found this review helpful

I have had the worst experience ever with Yola. I have spent hours online and on the phone (no exaggeration) with their customer support (which seems to be overseas) going round and round trying to get help with something really simple. Not only do both the online and phone customer service people simply read (or type) a generic script in response to questions, they also don't seem to be at all familiar with the information on their own website.

In addition, there is outdated and downright incorrect information on their site. In regards to a simple task I needed to do (use a previously purchased domain name with the site I made with Yola), the tutorial on their site directed me to use the free version of an unconnected, outside company. When I had trouble with this, customer service was unable to help me and suggested I contact the outside company (which has no relationship with Yola). I did and was informed by the company's customer service that they no longer offer the service Yola refers to.

Sigh! Anyway, this is the worst experience I've had with a a company... (Read the full review)

In summary, I would not recommend Yola to a friend.

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Good Tool, Deceptive Billing Practices
11 April 2013
Reviewer: JK from Chicago, IL

121 of 228 people found this review helpful

Easy to create a website and get it up and running. No editing or posting problems encountered for this novice.

However, the company has deceptive billing practices by 1) Not notifying the customer of automatic renewals (unlike godaddy.com) and 2) by requiring the customer to "complete the cancellation" by A) emailing Yola.com and then B) responding to a Yola reply email by clicking a link and confirming again to cancel. The practice is intended solely to bill the customer for unwanted services. Bad business.

In summary, I would not recommend Yola to a friend.

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