Template tuning rip-off 02 April 2014 Reviewer: Fran from UK
136 of 257 people found this review helpful
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I am amazed at how bad these people are. I purchased a template and installation from Template Tuning - I had supplied images of how I wanted each page to look and the job should have taken a week at the most. However, I had to confirm several times that they had an understanding of what I wanted. This initial process went on for more than a week.
Finally the template was uploaded and installed but with several bugs. I am unable to upload content and the image gallery function doesn't work. I've spent the last couple of weeks trying to get things to work. Their support team sent me a "quick fix" file which didn't work. I got a response from someone after issuing a complaint because their chat system rarely worked and their telephone numbers go to answer machine.
I finally get hold of my project manager, Henry Patton, who proceeds to tell me that the template is working well from his end and they won't take responsibility for any changes the customer has made to the template after installation. I didn't find this helpful or relevant, I hadn't made any structural/technical changes to the site, I can't even upload copy. There are bugs in the system - and they won't admit that.
I am fed up of them - what seemed to be a good idea in the beginning is now turning into a bit of a nightmare. I wish I had found this forum before I continued to do business with them. I would have thought twice. I've decided to cut my losses rather than not deliver on a project that is already running very late.
In summary, I would not recommend Template Tuning to a friend.