Install of wordpress theme and plugins 10 March 2012 Reviewer: Administrator from California
156 of 334 people found this review helpful
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Probably the worst customer service experience I can recall for many many years. I have sent emails to supervisors, complaint department and CEO and not one person has bothered to respond. It took the programmer 2 weeks to figure out how to login to our site even tho the operator logged on fine every day when I was on support chat. Then the second part of the plugins was not installed and they completely stopped responding to me and when I would sign on chat they just let me sit there after they said they were transferring me to my project manager. They assign you to one person and you can only talk to that one person. Mine doesn't start work til 5pm so that means you lose another whole day of getting anything done each time.
I teach customer service and this is beyond fathoming. I have complained to Template Monster who has a link to them on their site. They are listed on Ripoff and Scams on the Internet and now I can see why. Whatever you do ...STAY FAR AWAY from this Company.
In summary, I would not recommend Template Tuning to a friend.
